Orders are typically processed within 1–3 business days.
We currently ship via USPS and provide tracking information once your order has been dispatched.
Please note that delivery times may vary depending on location and carrier delays.
At this time, we only ship within the United States.
CollaGenesis is unflavored, though not without some taste of the plant protein components in its comprehensive formula. It complements flavorful fruit smoothies, shakes, juices, and other flavored beverages well. Although it will mix in plain water, we do not recommend that method for best taste experience. The founder's personal favorite is to blend either formula with frozen pineapple and coconut milk for a highly nutritious smoothie, though other fruits and flavors taste great with it, too! Another simple favorite is to pour some some vanilla almond or vanilla coconut milk into a bottle, add a scoop and shake it up for quick and easy on-the-go option. Of course, we encourage you to try out your own recipes as well. We would love to hear how you enjoy your CollaGenesis!😊
Yes, CollaGenesis formulas are designed as daily nutritional support. As with any supplement, consult your healthcare provider if you have specific medical conditions.
Their formulas are almost identical, with the same science-backed ingredients such as plant proteins, vitamins, minerals, MSM, silica, and hyaluronic acid. The difference is the type of collagen included.
Both formulas provide comprehensive collagen-supporting nutrients.
Results vary depending on individual factors such as diet, lifestyle, and consistency of use. Collagen support is a gradual process and may take time.
A customer review form link will open 2-3 weeks after your order. We try to time this approximately 2 weeks after delivery. An email notice of review form availability will be sent to the email address you provided with your order.
CollaGenesis is designed as a complete collagen support system, not just a collagen supplement. It includes significant amounts of protein, amino acids, vitamins, minerals, hyaluronic acid, MSM, and other supportive nutrients, which results in a larger serving size.
Returns and Refunds
We want you to feel confident ordering from Synergy Source Labs. CollaGenesis Synergy Blends are truly unlike no other collagen support supplement on the market, and we are so confident in CollaGenesis, we offer a conditional return policy, something almost unheard of in the supplement business. We want you to know your investment in your health and nutrition is safe when you decide to give CollaGenesis a try. We do accept returns, though there are conditions. Return eligibility depends on whether your order arrived damaged or incorrect, remains unopened, or has been opened.
Before sending any product back, please read the details below and use the Contact Form found below to request return authorization. Returns sent without prior authorization may not be eligible for a refund.
Although we share quite a few details of the return process below, if approved for a return, you will be guided through the process by email by our customer service team. You are in good hands.🙌
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 5 days of delivery.
Please include your order number and clear photos of:
After reviewing the information, we will make it right with an appropriate replacement or refund. If the problem resulted from shipping damage or an error on our part, you will not be responsible for return shipping costs.
Unopened Products
Unopened products may be returned within 30 days of purchase if they remain sealed and in their original packaging.
The customer is responsible for return shipping costs.
After the returned product is received and approved, the product purchase price will be refunded to the original payment method.
Opened Products
Opened products may be returned within 30 days of purchase if all of the following requirements are met:
Approved opened-product returns are subject to a $10 processing, inspection, and disposal fee, which will be deducted from the refund.
The customer is also responsible for return shipping costs.
Opened returns are inspected to confirm refund eligibility, document any reported quality concerns, and to protect against misuse of policy. Opened products are never resold and will be disposed of after inspection.
No refund will be issued if less than 50% of the original product contents remain.
Return Shipping Requirements
All returns must be authorized before they are mailed.
Returns must be sent by USPS Priority Mail with tracking. We recommend using a padded bubble mailer or sturdy shipping box to protect the product during transit.
After mailing the return, please provide the USPS tracking number by replying to your return-authorization email or through the Contact Form below.
Customers are responsible for returned packages until USPS tracking confirms delivery. We cannot issue a refund for a return that is lost in transit, sent without tracking, or damaged because it was inadequately packaged.
Refund Processing
Refunds are issued only after the returned product has been received and inspected.
We may limit or deny a refund when:
Approved refunds will be issued to the original payment method, generally within 5–10 business days after inspection. Additional time may be required for the refund to appear in your account, depending on your financial institution.
Purchases Through Amazon or Other Marketplaces
Customers who purchased CollaGenesis through Amazon or another third-party marketplace are welcome to contact us for assistance. However, marketplace purchases remain subject to the return, refund, and communication procedures of the marketplace through which the order was placed.
For an Amazon order, you are welcome to contact us here using the Contact Form below, and we will be happy to respond to you via email. However, be aware we may direct you to use Amazon's messaging system if Amazon account order access is needed. Amazon prefers contact through its own platform for documented assistance with orders through its platform. If you prefer to contact us through Amazon rather than here, you can locate the order under Your Orders and use the Problem with order or Contact seller option to communicate with us through Amazon’s messaging system. Please provide your complete order details, the product purchased, the reason for the request, and any requested photographs or supporting information.
We are happy to review qualifying concerns from Amazon customers and may provide assistance consistent with this policy when sufficient order information is available. However, any approved return, replacement, or refund for an Amazon purchase must be coordinated and processed through Amazon.
Do not mail an Amazon-purchased product directly to Synergy Source Labs unless we have provided specific return authorization and instructions through Amazon’s messaging system.
For purchases made through another marketplace, please begin by contacting us below or, better yet, through the platform's messaging system for requesting a return through that marketplace’s order-management system.
If you didn’t find what you were looking for above, feel free to reach out below and we’ll be happy to help.
For order-related questions, so that we can better assist you, please include your name, email, and Order ID, whether from that be an Order ID from our website (for website purchases) or an Amazon Order ID (Amazon purchases).
We pride ourselves on excellent customer support and a team member will get back to you within 24-48 hours or less.